The Customer Service Representative addresses the needs of the customer in an effort to provide satisfaction in the most efficient and cost effective manner.  He/she will answer customer questions, solve problems, promote Synergy Flavors products and handle initial customer complaints and route to appropriate personnel.

• Direct contact with customers by telephone, email, fax
• Schedule transportation for finished goods
• Issue Pick tickets for shipping and invoicing for orders shipped
• Assist in coordination of order entry, schedule of ship dates, resolution of customer complaints/issues, and notification of shipped orders
• Daily management of system database – new customer requirements, customer setup, labeling requirements and product enrichments
• Verify accuracy of all information received. Correct orders that are turned in incorrectly.
• Ensure that production and delivery meet specific customer needs and information is passed on to appropriate production schedulers and shipping personnel in a timely manner. Follow up is required
• Educate customers about products in order to improve product related sales and customer satisfaction
• Coordination of off-site storage for materials

• High School Diploma/GED Required, Associates or Bachelor’s Degree Preferred
• 3 or more years of customer service experience
• Demonstrated success in forming interdepartmental relationships
• Effective verbal and written communication skills
• Proficient in problem analysis and problem resolution
• Demonstrated ability to operate independently, with initiative, and good business judgment
• Strong organizational and time management skills
• A passion for excellence and customer service
• Strong project management and organizational skills in a high energy environment.
• Strong analytical skills and the ability to draw conclusions and observations from tasks
• Excel, Word experience required, Microsoft AX a plus